CUSTOMER DISCOVERY case //

Cat and Dog Food deep dive

the challenge

The premium brand is market leader in a few countries but not in Scandinavia. To grow and become brand leader they first wanted to learn more about Swedish pet culture and habits

 

the APPROACH

In-depth interviews of 1,5 hour each at our facility. Cat and dog owners were asked about their life with their pets as well and feeding habits.

 

the RESULTS

Sim translated and recorded interviews together with transcripts, analysis, de-briefing and executive report

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